Shipping policy

We deliver  to all UK addresses

Each macaron at La Jolie Maison is a little work of art, lovingly handcrafted with passion. Our accessories are thoughtfully curated to complement our French patisserie elegance. We deliver exclusively within the United Kingdom to ensure these precious treats and exquisite pieces arrive in perfect condition, worthy of the La Jolie Maison experience you deserve."

Delivery Service

1. La Jolie Maison ships orders UK wide using Royal Mail as our third-party shipping providers. We are not able to send our products outside of the UK.With Royal Mail, we use their 24 hour Tracked delivery service (though delivery typically takes up to 28 hours)" See Royal Mail for their full terms and conditions. Please note that this is not a guaranteed service. The Royal Mail specify that the 28-hour tracked service is an 'aimed for' service where the majority of parcels reach their destination within 24 hours. No complaints can be made until 7 days have passed without delivery. 
2. Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries that are shipped on time. We cannot take responsibility if the customer is not at home to accept the delivery, nor can we accept responsibility for where the parcel is left by the courier. 
3. We cannot take responsibility for errors in the shipping address made by the customer at the time of ordering. 
4. Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabelling for Royal Mail. 
5. Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered. 
6. You must contact us within five (5) days of the expected delivery date to notify us of any late or missing shipments. 
7. Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates. Without prejudice to your statutory rights we accept no liability for any failure to ship products where this results from acts of God, civil commotion, riots, flood, drought, fire, legislation or other factors outside our control, or our decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that we take all reasonable steps to notify you within five (5) days of order placement that products will not be shipped as ordered. In such cases we will not process any payment or will immediately refund any payment made, in full.